Vodacom Fibre Poor Service

I had fibre with Vodacom. My 2 year contract ended in October 2021. I indicated to Vodacom that I want to stop my month to month contract because I am migrating to Afihost Fibre. I was notified via email that my service with Vodacom would stop on the 30th of November 2021.

I presumed that as from 1 December 2021 my fibre service would be with Afrihost Fibre. I app**** for Afrihost Fibre on the 3rd of November 2021.

Since the 1st of December I have no fibre!!! Afrihost is struggling to activate my line only to realize that Vodacom Fibre never stopped/cancelled or released my line at Frogfoot to be assigned with another Internet Service Provider.

I had to buy ±70 Gigabyte of data to make use of my smart tv and to utilize my subscriptions like DSTV, Netflix and Showmax.

All of this could have been prevented if someone just did their work correctly!!

I wonder if Vodacom would refund me the data or the value of the data!!