RH
Ruan H

1 reviews | Active since Sept 2018

11 Nov 2020, 11:17

Vodacom Fibre POOR SERVICE and empty promises

I would just like to warn anyone looking for a Fibre ISP to not use Vodacom.

Not only do they keep you in the dark regarding the process, you have to escalate and expedite everything from your side. It is impossible to speak to a manager and the empty promises of a call back is tiresome.

Also note, Vodacom offers an interim LTE (free one month) and then cancels the service you paid for, once YOU request activation of the LTE.

As most people are still working from home do not step into this trap as I am now without internet, and still have no idea when something will work from Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply11 Nov 2020, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team