IH
Izaria H
1 reviews | Active since Jun 2022
30 Jun 2022, 19:15
Vodacom Fibre Poor Service
If I could rate it -10 I would. Do not join Vodacom fibre unless you want poor service and dishonesty. Our fibre has been off for a week and there has not been any feedback. Vodacom continues to open tickets and promise updates, there has been no progress and no rush to reconnect our internet. The vodacom call log is not truthful and half of the calls logged will not be reflected. This is an estate wide outage and they continue to ignore the severity.
In a world where we work from home and rely on the internet, there are far better service providers. Do not put yourself through the trouble of dealing with Vodacom.
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Replies (1)Vodacom's replyOfficial
01 Jul 2022, 08:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jul 2022, 08:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
