AH
Alex H
1 reviews | Active since Mar 2023
30 Mar 2023, 08:09
Vodacom fibre poor service
I have been struggling to get my Fibre installation moved for close to 2 weeks now, and every time you phone vodacom, they load a ticket and when you make a follow up call, the agent says that the previous ticket is closed because the customer issue is resolved. They are the most useless service provider ever, quick to take your money but when it comes to service delivery they are useless.
I would really reconsider it to go for another service provider should you be looking for Fibre installation.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Mar 2023, 09:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Mar 2023, 09:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AH
Alex H's updateReviewer Update
31 Mar 2023, 11:38Again you closed the ticket that was loaded for the installation after the installation was not done. And your Facebook team does not mean anything as no one is resolving my problem.
I think I must knock on the door of the onbudsman as we are paying for a service we are not receiving. Because it looks like vodacom does not care about providing excellent service to it's customers.
Or what are you going to do about the poor service you are providing us with at this stage?
Stop apologizing and do your job correctly!!!!
I think I must knock on the door of the onbudsman as we are paying for a service we are not receiving. Because it looks like vodacom does not care about providing excellent service to it's customers.
Or what are you going to do about the poor service you are providing us with at this stage?
Stop apologizing and do your job correctly!!!!
AH
Alex H's update31 Mar 2023, 11:38
Reviewer Update
Again you closed the ticket that was loaded for the installation after the installation was not done. And your Facebook team does not mean anything as no one is resolving my problem.
I think I must knock on the door of the onbudsman as we are paying for a service we are not receiving. Because it looks like vodacom does not care about providing excellent service to it's customers.
Or what are you going to do about the poor service you are providing us with at this stage?
Stop apologizing and do your job correctly!!!!
I think I must knock on the door of the onbudsman as we are paying for a service we are not receiving. Because it looks like vodacom does not care about providing excellent service to it's customers.
Or what are you going to do about the poor service you are providing us with at this stage?
Stop apologizing and do your job correctly!!!!
AH
Alex H's updateReviewer Update
01 Apr 2023, 19:33Vodacom is not providing services which they say, I am still struggling to get my Fibre line installed at the new address, and they just keep quiet does not say or do anything.
Very very poor service I will never let anyone make the mistake to become a client of vodacom
Very very poor service I will never let anyone make the mistake to become a client of vodacom
AH
Alex H's update01 Apr 2023, 19:33
Reviewer Update
Vodacom is not providing services which they say, I am still struggling to get my Fibre line installed at the new address, and they just keep quiet does not say or do anything.
Very very poor service I will never let anyone make the mistake to become a client of vodacom
Very very poor service I will never let anyone make the mistake to become a client of vodacom