Vodacom Fibre Poor Service

I have reported my vodacom fibre line not working a couple of times and was promised that someone will contact me. No one ever contacted me and my vodacom fibre line is still dead. The fault I log using the app shows “resolved” although nothing changed, my fibre is still not working. I have to pay them even though there is no service. Really poor service...or as a matter of fact, no service.