Vodacom Fibre - poor service

I logged a call with Vodacom Fibre to relocate my Fibre line at the same address but just to a different location in the home due to a renovation. Received a reference number but 10 days later when I called for an update I was told the reference number didn't exist. Logged another call and requested this be expedited and received confirmation of the request via SMS - twice. Another two days later I called for an update only to be told the turnaround time is 7 to 14 working days and that there's nothing they can do. I'm not expecting any help anytime soon, really poor service from Vodacom.