Vodacom Fibre Poor Service

Good day, People, please be aware of Vodacom Fibre. My service has been down now for 3 WEEKS!!!! I phone Vodacom Fibre Customer Care EVERY DAY, and the only response I get is: "Sir, we will escalate your matter" and then I get a new appointment date every time. The appointment for the technicians has been moved now 7 times, and every time nobody pitches. ABSOLUTELY POOR POOR SERVICE!!! Every time the consultants tells me that somebody will contact me with an update, and as till now, nobody has contacted me!! BUT, I need to pay my monthly subscription every month....