DL
Dirk L
1 reviews | Active since Feb 2012
03 Jul 2020, 11:51
Vodacom Fibre - POOR SERVICE!!
A few months ago I upgraded my Vodacom Fibre from capped to uncapped. The person on the phone quoted me R599 including VAT. I received the quote and accepted it. Now they are charging me R640. I have contacted them via email and all I get is system replies. No resolution. Sort this out please. SR***
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Vodacom's replyOfficial
03 Jul 2020, 13:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jul 2020, 13:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team