mM
madoda M
1 reviews | Active since Jul 2013
09 Apr 2021, 12:22
Vodacom Fibre Poor Service
My Fibre is down again . It was down for almost the whole of February. Recovered on the 19th of March, went down on the 31st of March, recovered on 07/04/2021 and went down again after a couple of hours the same day. I have logged SR*** and SR***. I have cancelled my service and was advised that cancellation will only take place from the 1st of May 2021. if the service has already been cancelled please release my line and let me know so that I can move to another provider , if not kindly resolve my service requests
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Apr 2021, 14:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Apr 2021, 14:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mM
madoda M's updateReviewer Update
14 Apr 2021, 12:37Hi I was just advised that my line has been terminated and released but I'm still having issues with using a different service provider. Can you please provide me with the ONT Release ref number ?
mM
madoda M's update14 Apr 2021, 12:37
Reviewer Update
Hi I was just advised that my line has been terminated and released but I'm still having issues with using a different service provider. Can you please provide me with the ONT Release ref number ?
mM
madoda M's updateReviewer Update
20 Apr 2021, 09:33I still cannot make an application with another service provider. Getting the below response." This location has an in-flight installation order with another ISP. You may not place an order for this address."
mM
madoda M's update20 Apr 2021, 09:33
Reviewer Update
I still cannot make an application with another service provider. Getting the below response." This location has an in-flight installation order with another ISP. You may not place an order for this address."