CB
Carien B
1 reviews | Active since Jul 2015
05 Nov 2025, 15:50
Vodacom Fibre poor service
We only have problems with our Vodacom Fibre. And our area is off more often than not. Then they take forever to send technicians to come and fix it. How long does it take to respond Vodacom?? Not good enough. Service is poor!
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Replies (2)CB
Carien B's updateReviewer Update
05 Nov 2025, 16:22Many phone calls later. Spoke to Kamva, then to Lonwabo. Both promised that a supervisor will contact me. Still no phone call.
The left hand does not know what the right hand is doing there. The technician was in our estate (5 houses down). Fixed their fibre. Our is still off, 3 days later.
The left hand does not know what the right hand is doing there. The technician was in our estate (5 houses down). Fixed their fibre. Our is still off, 3 days later.
CB
Carien B's update05 Nov 2025, 16:22
Reviewer Update
Many phone calls later. Spoke to Kamva, then to Lonwabo. Both promised that a supervisor will contact me. Still no phone call.
The left hand does not know what the right hand is doing there. The technician was in our estate (5 houses down). Fixed their fibre. Our is still off, 3 days later.
The left hand does not know what the right hand is doing there. The technician was in our estate (5 houses down). Fixed their fibre. Our is still off, 3 days later.
Vodacom's replyOfficial
06 Nov 2025, 07:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Nov 2025, 07:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team