Vodacom fibre poor service

VODACOM FIBRE I have vodacom fibre, I relocated it takes 30 days to move and 30 days to cancel. I phone almost every day and no one can tell me anything. There is already an installation in the new house we just need the connection. Vodacom agents say that it's not a Vodacom area we need to get a new quote from another service provider. But we still get a quote for R9000 if we want to cancel.