Vodacom fibre poor service

I have had Vodacom fibre for just over a month with download speeds consistently less than 2mb/s. Logged the fualt the within the first 10 days of installation. Status has remained pending with only 1 call saying i need to run a speedtest via a ethernet cable. Did this and sent it back. Still no service or support in resolving the issue. This is pathetic service. The billing department is working flawlessly as i am being billed in full for the service they are not providing. I have made numerous calls but to no avail. This must be regarded as ********* and theft? Tonight i have no connection. This is pathetic