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Lintle R
1 reviews | Active since Jun 2019
19 Jun 2019, 15:21
Vodacom Fibre Poor Service
I had my Vodacom fibre router installed in March and now, almost 4 months later, I'm still waiting for configuration to take place so that I can use the service. I have been moved from pillar to post and spoken to at least 10 different sales people on the ********** number, but none of them have been able to assist. My issue has also been escalated to the Manager a few times. When I emailed to cancel, I was informed very promptly that I'd have to pay over R3000,, so I reversed that. I then got a new SR number and a, still waiting. Originally SR190 ********** 12. Now SR190 ********** 29
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Vodacom's replyOfficial
19 Jun 2019, 16:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2019, 16:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lintle R's updateReviewer Update
18 Feb 2020, 15:18Please note that this query was never resolved and I continued to pay and monthly rental fee to Vodacom. I have requested a refund for all the months that I have been paying for a service that I never used, as well as cancellation of this contract with immediate effect. I am also being 'warned' that getting this refund will be close to impossible and I'm not surprised.
LR
Lintle R's update18 Feb 2020, 15:18
Reviewer Update
Please note that this query was never resolved and I continued to pay and monthly rental fee to Vodacom. I have requested a refund for all the months that I have been paying for a service that I never used, as well as cancellation of this contract with immediate effect. I am also being 'warned' that getting this refund will be close to impossible and I'm not surprised.