1 reviews | Active since Jun 2013
Vodacom Fibre Poor Service
I had conectifity problems with my Fibre Router on Saturday 16 March 2024. After I unplugged the router and plug it in again. And also several attempts to get it working I was told that it could be the Router that is the problem and will be handed over to FTTH Technical Support for resolution. SR Reference Nr: SR*** On Monday 18 March 2024 I received a call from Technical Support and after explaining the problem. The person told me that he has now a clear picture of the problem and it seems like a Router replacement and will make a note of it so that a Technician can come out and replace the Router. The following day I asked for feedback and nobody was able to tell me what is the status. Again it was handed over to FTTH Technical Support for resolution. Also they will contact me the following day. It seems like I am in a never ending loop. To date no feedback and still no Fibre connectify.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
To make things even worse is that I received the following message. The status of your Vodacom Fibre service request has been updated:Reference Number: SR***Service Request Status: Closed
Service Request Opened on: 16/03/2024 13:05:57
Service Request Summary: FTTH Technical Support , Customer CPE down
Update by Lesego Lethabo Sekgothe:If you need any assistance, please phone customer care on ***, anytime of the day. Please have your reference number ready.
What assistance?
You can't even do the basics. Come and fix my problem.
Vodacom Fibre you are so UNPROFESSIONAL.
In this day and age where people are using the Internet to work from home and you can't provide a service. Unless you are still in the Stone age.
To make things even worse is that I received the following message. The status of your Vodacom Fibre service request has been updated:Reference Number: SR***Service Request Status: Closed
Service Request Opened on: 16/03/2024 13:05:57
Service Request Summary: FTTH Technical Support , Customer CPE down
Update by Lesego Lethabo Sekgothe:If you need any assistance, please phone customer care on ***, anytime of the day. Please have your reference number ready.
What assistance?
You can't even do the basics. Come and fix my problem.
Vodacom Fibre you are so UNPROFESSIONAL.
In this day and age where people are using the Internet to work from home and you can't provide a service. Unless you are still in the Stone age.