1 reviews | Active since Nov 2011
Vodacom fibre poor service
Poor service from Vodacom Fibre department...
Once again I have to complain, I logged a relocation call SR180 ********** 81 on 03/07/2018.
After phoning multiple times to get them to install at my new location they eventually contacted me and installed the line on 09/08/2018.
The installers tested the new router and line they installed and it was working up until 20min after they left...
So i imediately phoned the support number and they could not help me...
I logged a new call this morning SR180 ********** 84 and they advised me that it would take 24hours for the back office team to assist me.
This is the second time i have to struggle with the Vodacom fibre team! How is it this difficult to sort out!
Good day
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Good day
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear JP,
As per our recent conversation,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly be advised that the above complaint will be escalated to Vodacom Fibre department for further review and feedback to you.
We thank you for your continued support.
Warm regards,
Shad
Dear JP,
As per our recent conversation,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly be advised that the above complaint will be escalated to Vodacom Fibre department for further review and feedback to you.
We thank you for your continued support.
Warm regards,
Shad