Vodacom Fibre Poor Service

Towards the end of 2022 I renewed my fibre contract only to be debited twice for the router. I instructed the agency , Chatz, in Tygervalley to rectify this on the 15th February. On the 3rd of February my WiFi stopped working and I presume that the contract was cancelled although nobody I have contacted at Vodacom can confirm this. I have since contacted Vodacom customer service on 4th February and again on the 97h, 10th and11th without any satisfaction. I have received a ticket number, but to no avail. What is frustrating is that their contact centres are extremely user unfriendly, and I often get an error message that says my message was rejected. Unfortunately, I am not at home and cannot visit Vodacom myself as the account holder and they are not prepared to assist my wife so she must spend the next two weeks without any internet and thus emails, TV, cell phone systems like WhatsApp. How ridiculous. I am now considering in cancelling my contract and going to another supplier who takes more interest in providing a decent customer care program, I would have expected that by now they would have sent a technician to my address to assist my wife in resolving a problem that is clearly of their own making.