LA
Lloyd A
1 reviews | Active since Mar 2014
05 Dec 2022, 09:53
VODACOM FIBRE POOR SERVICE
Lightning struck out my wifi router at home. I contacted vodacom fibre on Monday 28 Nov 2022. They said they would provide me with a quote for a new router within 48 hours. To date I have not received the quote. I was forced to install my own router via independent IT company on Saturday, 3 Nov 2022. We are still waiting for vodacom to connect the internet now on their side. This is the worst service I have received from a company in a very long time. My wife is working from home and very dependent on internet access. Also I am paying for a service which I am not able to use due to Vodacom lack of customer service.
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Replies (2)
Vodacom's replyOfficial
05 Dec 2022, 10:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Dec 2022, 10:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LA
Lloyd A's updateReviewer Update
05 Dec 2022, 11:51I have had so many of these replies in the last week saying the Vodacom will supposedly get back to me. Vodacom just does not get back to me. Its ridiculous.
I have been contacting vodacom this morning to try and follow up again. The vodacom employee working on the matter this morning is saying that the call which was made on Saturday to reactivate the fibre was logged incorrrectly by the person who handled the call. They are trying to contact this person now but he has high call volume.
Vodacom the level of unprofessionalism and lack of customer service shown here is very disappointing.
I have been contacting vodacom this morning to try and follow up again. The vodacom employee working on the matter this morning is saying that the call which was made on Saturday to reactivate the fibre was logged incorrrectly by the person who handled the call. They are trying to contact this person now but he has high call volume.
Vodacom the level of unprofessionalism and lack of customer service shown here is very disappointing.
LA
Lloyd A's update05 Dec 2022, 11:51
Reviewer Update
I have had so many of these replies in the last week saying the Vodacom will supposedly get back to me. Vodacom just does not get back to me. Its ridiculous.
I have been contacting vodacom this morning to try and follow up again. The vodacom employee working on the matter this morning is saying that the call which was made on Saturday to reactivate the fibre was logged incorrrectly by the person who handled the call. They are trying to contact this person now but he has high call volume.
Vodacom the level of unprofessionalism and lack of customer service shown here is very disappointing.
I have been contacting vodacom this morning to try and follow up again. The vodacom employee working on the matter this morning is saying that the call which was made on Saturday to reactivate the fibre was logged incorrrectly by the person who handled the call. They are trying to contact this person now but he has high call volume.
Vodacom the level of unprofessionalism and lack of customer service shown here is very disappointing.