RR
Rupert R

1 reviews | Active since Jul 2011

18 Aug 2020, 17:31

Vodacom Fibre: Poor product and even worse service

You Vodacom fibre team is useless. Our whole area have been experiencing intermittent connection failures and poor voice streaming quality on MS Teams and Zoom meetings. When I call, you staff is either rude on unhelpful. Today I spoke to Inga and he promised that a manager by the name of Faizel will call me back. He never did and I'm not surprised. I called again and spoke to Thabisa who was more helpful and again promised that Faizel will call me back. Unfortunately Faizel find it way too cumbersome to contact customers.

Your product is poor and your customer service is even worse!! FIX YOUR NETWORK!

0
Replies (2)
Vodacom
Vodacom's reply19 Aug 2020, 09:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RR
Rupert R's update25 Aug 2020, 10:03
Reviewer Update
Dear Vodacom,

I suppose the fact that your CEO's office can't even be bothered to reply would explain the level of poor service Vodacom gives.

My fibre line is more stable now but I would still like feedback.