Vodacom Fibre - Poor Fibre Speed & Poor Support

On the 7th May Vodacom Installed Vodacom Fibre to our home. We ordered 20 / 20 Mbps Uncapped. After the installation we noticed that we were only receiving 4 /1 Mbps (Most times 3.7Mbps Down / 0.7 Mbps Up) with a 10 - 448 Ping Rate.

This was unacceptable and we started complaining the same week. Even though Vodacom has received many "Service Request" or SR Numbers from us, Vodacom have yet to resolve the matter. In fact even though I have phoned their Vodacom Fibre Call Centre ********** everyday, NO ONE has bothered to call me back or fix the problem.

We had ADSL before and even though Telkom was slow we at least had they communicate with us and resolve the problems we had on ADSL.

Vodacom Fibre, this is totally unacceptable and you need to do something about your service levels. All I want is for the Fibre service I had ordered from you to be delivered.

Please sort my problems out Paul