Hellopeter
Share Your Experience
RM
Richard M

1 reviews | Active since Dec 2018

29 Sept 2022, 11:00

Vodacom Fibre Poor Customer Service

Our vodacom fibre has been down since the 14th of Septenber 22. We have been contacting vodacom since with no assistance. Everyrime we call, the matter is being escalated, and then nothing happens for the last two weeks. Customer complaints / care email is not responded to. I will not advice anyone to sign up for vodacom fibre. The service is extremely bad, i have not experianced such non aring attitude to customers. Our service requeat number in SR ***65 IF ANYONE AT VODACOM IS TO CARE WHICH I DOUBT IT WILL EVER HAPPEN

0
Replies (4)
Vodacom
Vodacom's reply29 Sept 2022, 12:05
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
RM
Richard M's update29 Sept 2022, 17:13
Reviewer Update
Am still waiting, since the 14th of September 22
RM
Richard M's update02 Oct 2022, 12:00
Reviewer Update
My next door wifi has been down since the 25th Sep. It is now fixed, while still wauting for vodacom. It seems like colur has to do with it
RM
Richard M's update03 Oct 2022, 13:27
Reviewer Update
Again, I am still waiting for vodacom response