MP
Morne P
1 reviews | Active since Sept 2012
07 Oct 2022, 17:57
Vodacom Fibre poor customer service
Extremely poor customer service. I have a ticket thats been open for 10 days with no feedback for paying for an 200/200 service and onl;y receiving 100/100. Turned to their twitter service and after a long list of non-related questions they gave me a nonsensucal answer, closed the ticket and did not resolve my problem
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Replies (2)
Vodacom's replyOfficial
08 Oct 2022, 14:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Oct 2022, 14:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MP
Morne P's updateReviewer Update
14 Oct 2022, 18:44So my problem was fixed after nearly three weeks. My one star rating will however remain since Vodacoms customer service is so incredibly poor. The only people that try to help me was the frontline staff, but once they escalate the issue, your query dissapears into a massive black hole of non-communication.
The only way I found out my problem was fixed was through testing my speed this afternoon. No communication from the back office staff, no ticket feedback, no nothing. For all I knwo the problem fixed itself and my sertvice request is still being happily ignored by their back end staff.
I though Telkom was bad at customer service, but Vodacom has worked to change my opnion.
The only way I found out my problem was fixed was through testing my speed this afternoon. No communication from the back office staff, no ticket feedback, no nothing. For all I knwo the problem fixed itself and my sertvice request is still being happily ignored by their back end staff.
I though Telkom was bad at customer service, but Vodacom has worked to change my opnion.
MP
Morne P's update14 Oct 2022, 18:44
Reviewer Update
So my problem was fixed after nearly three weeks. My one star rating will however remain since Vodacoms customer service is so incredibly poor. The only people that try to help me was the frontline staff, but once they escalate the issue, your query dissapears into a massive black hole of non-communication.
The only way I found out my problem was fixed was through testing my speed this afternoon. No communication from the back office staff, no ticket feedback, no nothing. For all I knwo the problem fixed itself and my sertvice request is still being happily ignored by their back end staff.
I though Telkom was bad at customer service, but Vodacom has worked to change my opnion.
The only way I found out my problem was fixed was through testing my speed this afternoon. No communication from the back office staff, no ticket feedback, no nothing. For all I knwo the problem fixed itself and my sertvice request is still being happily ignored by their back end staff.
I though Telkom was bad at customer service, but Vodacom has worked to change my opnion.