KS
Kwame S
1 reviews | Active since Oct 2023
07 Oct 2023, 11:52
Vodacom Fibre poor customer service
Vodacom Fibre service is the pits!!!!!!!!!! After days of getting them to come and do my installation which they finally did now am sitting here with an incomplete installation they left and my Fibre still not live!!!
They don't call to let you know what I'd happening I constantly need to be the one calling to ask for feedback this is really frustrating at this point i just want them to take thier router and ONT away bacuse iv just had it with them
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Oct 2023, 18:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Oct 2023, 18:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KS
Kwame S's updateReviewer Update
08 Oct 2023, 19:06What is in due course I need to know when today tomorrow ot next week I can't go on like this why should I be the one reaching out!!! Since Friday iv been sitting here with an incomplete installation
KS
Kwame S's update08 Oct 2023, 19:06
Reviewer Update
What is in due course I need to know when today tomorrow ot next week I can't go on like this why should I be the one reaching out!!! Since Friday iv been sitting here with an incomplete installation
Vodacom's replyOfficial
09 Oct 2023, 08:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Oct 2023, 08:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KS
Kwame S's updateReviewer Update
09 Oct 2023, 08:59Did you just copy and paste the same reply you sent me yesterday???!!!
KS
Kwame S's update09 Oct 2023, 08:59
Reviewer Update
Did you just copy and paste the same reply you sent me yesterday???!!!