Vodacom fibre - poor cancellations process

Tried canceling my Vodacom fibre contract for the past month , never had such bad service before . Initial SR Sr*** was logged incorrectly by the call centre person and i was asked to log another SR***. My understanding is that they would fast track this as it was logged by Vodacom incorrectly . I have now been trying to cancel this contract and nobody is able to assist . Vodacom has made things so difficult that you are unable to speak to a senior . To date my fibre lines still drops and im unable to work constantly for an hour because of the poor line i receive from Vodacom – Bulelani tried to escalate it on 20/07/2021. I then called in again and spoke to Theo 22/07/21 – who also escalated. Finally received a call from Kia from the escalations department who agreed with me and confirmed that this will be resolved swiftly – I then called in again to confirm as i received no correspondence from Vodacom and again i was told 30 days since my second SR was logged .