Vodacom fibre - Please release my line!!!!!!!!!!!!!!!!!!!

I cancelled my vodacom fibre line due to bad service. I was given a cancellation period of 30 days which ended on the 31st of May 2026. On the 1st June my service was indeed cancelled, however the line has not been released for me to get the other service provider to take over. I have been pushed from pillar to post by vodacom. Ref numbers, SO***, again SR***, then another so called priority ref provided INCOHOOOO378030 to no avail. My family works from home and relies heavily on internet, which I assume we all do. I need help please. Vodacom fibre you cannot hold me ransom for your own poor service. please release the line so I can get a competent service provider who can provide the service you you fail to do.