Vodacom Fibre PLEASE HELP

I'm writing this review in hopes someone from Vodacom who can do something will contact me. It's been well over a week since I've had a connection. When we lost connection I assumed it was due to an outstanding payment. The outstanding amount was paid and we contacted Vodacom fibre to ask to reconnect our service. From this point till about this week Monday it was a repetitive back and forth between fibre customer care. Every time I contacted them it was a new person giving a completely different excuse as to why we haven't had a connection. I've been told our purchase order was deleted, the servers were down (even though they weren't since other people in my area still had a connection), and even that our on site equipment was broken. The WORST part is that every time I contacted customer support I was told that the person I spoke to before did nothing to help solve the problem. I can't even change providers since Vodacom is the only fiber service allowed in my area. I feel so frustrated and helpless.