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laurenmeganlynch L

1 reviews | Active since May 2017

21 Apr 2022, 11:43

Vodacom Fibre, please be patient if you want to give them your business

What a mission. It has been 3 weeks since I app**** for Vodacom fibre and still nothing. After being approved, a technician was sent to install the fibre 2 weeks later. Let alone that, they have been delivering the device to the wrong address for the past 3 weeks. One would say that it is not fair to blame Vodacom and I should blame the courier company however, every time I call Vodacom to correct the delivery address, they claim the previous consultant did not log a ticket. Like seriously, why do people get paid to do jobs if they do not do their jobs. Then when I ask for the tracking number for the parcel, they fail to give me this information and say they do not have it. I am beginning to question if Vodacom fibre is real or just a **** because they are quick to call you for upgrades and new contracts yet when it comes to delivering on service, they just give you the run around.

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Replies (2)
Vodacom
Vodacom's reply21 Apr 2022, 14:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
lL
laurenmeganlynch L's update09 May 2022, 09:31
Reviewer Update
Thank you vodacom for your response however, no one is been in contact with me to resolve my issue. It is now over 5 weeks since I app**** for fibre with vodacom and all I have been doing for the past 5 weeks is running in circles with your call centre. The call centre staff that belong to the fibre department need some serious training. 90% of the consultants that I spoke to had no idea what my request was and had no idea how to resolve it. Keeping in mind all I need is for the fibre to be activated, nothing out of the ordinary. Vodacom needs to relook at their hiring and training process and consider hiring more technical staff that have IT skills and not just people that are trained at answering the phone. This has been an extremely lengthy and frustrating experience. Further to this, all fibre charges for the past month is appearing on my vodacom statement however, I do not have fibre as yet and have not used any fibre from vodacom due to their incompetence's. I would definitely not recommend vodacom fibre to anyone!!!