JE
Jean-Pierre El-Alam
1 reviews | Active since Jul 2022
04 Jan 2024, 10:09
Vodacom Fibre - Pietermaritzburg
Vodacom Fibre Pietermaritzburg - worst service ever! Definitely would not recommend them. My line has been cut-off since the 13th of December 2023, and we have been calling almost every day since then to get this corrected. Our account is up to date. Vodacom have been passing the blame to Vumatel with all sorts of excuses. Now, they won't even allow us to cancel our subscription even though we are on a month to month contract. Can someone please sort this out!
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Replies (2)
Vodacom's replyOfficial
04 Jan 2024, 10:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jan 2024, 10:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JE
Jean-Pierre El-Alam's updateReviewer Update
17 Jan 2024, 14:25Dear Vodacom,
Thank you for resolving this.
I do, however, believe that this should have been resolved within a week and not after 5 weeks of us struggling. It has caused major inconveniences and also resulted in us having to spend a considerable amount of money on mobile data which we should never have incurred.
Are you going to offer any compensation for this? I would have at least expected you to offer us a few months free or doubled up our speed or something along those lines.
It is disappointing to have to ask this as a customer. It should have been offered to us.
Regards,
JP
Thank you for resolving this.
I do, however, believe that this should have been resolved within a week and not after 5 weeks of us struggling. It has caused major inconveniences and also resulted in us having to spend a considerable amount of money on mobile data which we should never have incurred.
Are you going to offer any compensation for this? I would have at least expected you to offer us a few months free or doubled up our speed or something along those lines.
It is disappointing to have to ask this as a customer. It should have been offered to us.
Regards,
JP
JE
Jean-Pierre El-Alam's update17 Jan 2024, 14:25
Reviewer Update
Dear Vodacom,
Thank you for resolving this.
I do, however, believe that this should have been resolved within a week and not after 5 weeks of us struggling. It has caused major inconveniences and also resulted in us having to spend a considerable amount of money on mobile data which we should never have incurred.
Are you going to offer any compensation for this? I would have at least expected you to offer us a few months free or doubled up our speed or something along those lines.
It is disappointing to have to ask this as a customer. It should have been offered to us.
Regards,
JP
Thank you for resolving this.
I do, however, believe that this should have been resolved within a week and not after 5 weeks of us struggling. It has caused major inconveniences and also resulted in us having to spend a considerable amount of money on mobile data which we should never have incurred.
Are you going to offer any compensation for this? I would have at least expected you to offer us a few months free or doubled up our speed or something along those lines.
It is disappointing to have to ask this as a customer. It should have been offered to us.
Regards,
JP