Vodacom Fibre - Payment & Line Release

From September 2018, I trying to get a Dispute Resolution Process out of the Technical Vodacom Fibre Call Center. Eventually when I logged calls and got information out of them to release my line, which was a payment to be made to them to release the line. My account number doesn't exist according to their Vodacom Shops, Standard Bank and FNB when i want to make payment. Everyone is attempting to help but I cant get payment made to them and now I sitting with a installed Fibre line which I cant use and I can't move to another IPS. It seems like if you don't want to use them you won't be able to use anyone else either. I cannot get their Dispute Resolution Process in order to go to the Ombudsman so now I have to take this route to get someone's attention at Vodacom. I will advise all my family and friends not to support Vodacom.