Vodacom Fibre – Paying R1000/Month for Ongoing Speed Issues and Zero Accountability

I am absolutely fed up with Vodacom Fibre’s poor service and complete lack of accountability.

My latest ticket was opened on 26th of September (there were many prior to this one), and as of today, the 24th of October, I still have no resolution to my ongoing speed and connection issues since moving to my new address. I’ve had technicians in my home multiple times, over six hours this past week and the problem remains unresolved.

To make matters worse, Vodacom extended my contract term from the date of my move, meaning I’m now expected to sit through another 18+ months of unreliable service. I have formally requested that my contract be backdated to the original activation date, as I refuse to pay for substandard performance under unfair terms.

I’ve emailed Vodacom directly requesting escalation to a senior representative with authority, but as expected, no one has responded. I’m paying almost R1000 per month for a line that constantly drops speed, affects my work, and disrupts my income.

I’ve had male technicians repeatedly entering my home, my time wasted, my patience exhausted, and still no proper resolution.

This is completely unacceptable. I expect:

Immediate escalation to a senior Vodacom Fibre manager.

A proper fix to the line issues once and for all.

A review and backdating of my contract to the original term before my relocation.

Until this is resolved, I will continue sharing my experience publicly so other customers are warned. Enough is enough.

Bianca