Vodacom Fibre – Paying for a Service I Haven’t Had for 2 Weeks

I am extremely frustrated with the lack of service and support from Vodacom.

I have been without internet for 2 weeks, despite the fact that I am paying for this service and my account is currently in credit. Money is still being deducted, yet no service is being delivered.

I started logging tickets and contacting the call centre on 26 March, and since then:

A router was replaced a few days later Another technician came out again yesterday Yet my issue is still not resolved

To date, I have received no clear answers, no feedback, and no resolution.

I work from home, and my internet is directly linked to my income. This situation is not just inconvenient — it is financially damaging.

If this matter is not resolved urgently, I will have no choice but to escalate it further.

Very disappointing service from Vodacom.