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Elaine S
1 reviews | Active since Nov 2012
10 Sept 2024, 08:34
Vodacom Fibre, pay more for nothing
Oh, and Vodacom does it again! **** service to long-standing customers. I have had issues with my fibre. Having received my router in 2019, I chose to renew my contract, specifically stating that I want a new router. Surprise, my contract has been renewed - AT A HIGHER RATE AND NO NEW ROUTER. I could just have left it as is - AT THE REDUCED PRICE. Now after a six-month period of my normal subscription, it then increases - AND NO NEW ROUTER.
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Vodacom's replyOfficial
10 Sept 2024, 10:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Sept 2024, 10:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Elaine S's updateReviewer Update
12 Sept 2024, 07:12This has still not been resolved. I received a call from Vodacom promising to get back to me. Nothing....... Vodacom records all their conversations. Go and listen to the recording. Despite me telling the person that I would not settle for my router not being replaced and renewing my fibre contract specifically to get a new router, I then received an email that the matter has been closed. Yet I am stuck with a MORE EXPENSIVE CONTRACT with the same OLD ROUTER that I was complaining about. Why did I upgrade my contract. This is daylight *******. I want the contract that I upgraded last week to be cancelled or a new router. I am not going to pay more for nothing. After being a Vodacom client in excess of 20 years and having numerous contracts with Vodacom, I think the way that clients are treated is appalling. If Vodacom is so convinced that my 2019 router works properly then take it back and use it for their own personal use. I work from home. I am dependent on a reliable router. I upgraded a contract specifically for that reason.
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Elaine S's update12 Sept 2024, 07:12
Reviewer Update
This has still not been resolved. I received a call from Vodacom promising to get back to me. Nothing....... Vodacom records all their conversations. Go and listen to the recording. Despite me telling the person that I would not settle for my router not being replaced and renewing my fibre contract specifically to get a new router, I then received an email that the matter has been closed. Yet I am stuck with a MORE EXPENSIVE CONTRACT with the same OLD ROUTER that I was complaining about. Why did I upgrade my contract. This is daylight *******. I want the contract that I upgraded last week to be cancelled or a new router. I am not going to pay more for nothing. After being a Vodacom client in excess of 20 years and having numerous contracts with Vodacom, I think the way that clients are treated is appalling. If Vodacom is so convinced that my 2019 router works properly then take it back and use it for their own personal use. I work from home. I am dependent on a reliable router. I upgraded a contract specifically for that reason.