AV
Abraham V

1 reviews | Active since Dec 2022

03 Oct 2023, 14:07

Vodacom fibre - pay for services you didn't receive...

Please, reconsider seriously before you sign up with Vodacom business fibre! I have been without internet for the past 24 hours. Numerous phone calls seem to have fallen on deaf ears... I phoned the accounts department to adjust my account accordingly to the time they did not provide me with any services. I was told that they only adjust a client's account after 48 hours without service. So please note: Vodacom do not consider it as a problem to leave their customers without service for less than 48 hours and they have no problem to charge their customers for services they did not deliver...

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2023, 07:30
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team