CP
Cathy P
1 reviews | Active since Mar 2009
05 Jan 2023, 14:02
VODACOM FIBRE PAY FOR 100MBPS AND GET UNDER 2MBPS
On 27 December 2022 our Fibre went down and we reported it. It came back up in 2 and a half hours later., but with a speed of below 2Mbps. Emailed and had to send proof of speed, which was done on the 29th, and wasted informed it has to be in PDF format. Send on the 29th and new service number was logged SR*** Have been calling and keep being told that they will expedite it. We have 2 people working from home, and are not able to do so currently.
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Vodacom's replyOfficial
06 Jan 2023, 07:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Jan 2023, 07:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team