Vodacom Fibre, Pay for 100Mb get 10Mb

Had my Vodacom Fibre installed on Thursday the 8th of August 2019, the config was never done on Thursday but only after I had to phone multiple times Friday morning and Friday afternoon and Saturday morning. They then started pushing through the config to the router at about noon, that's when all the lights started flickering and the router restarted a few times. Only to get horrible speeds. I have logged a new call after that because of the speed not being correct, and yet still nothing is working correctly, Vodacom Back Office doesn't give feedback, i had phoned roughly four times already and every time there is something else that is needed from me, but never once told that they need it, screenshots, MAC etc. I have sent the email with everything they requested, in PDF, the speed-test from their site and have sent it back to them, and yet again I had to phone to get feedback. I am supposed to have a 100MB line!!!! Why am I only getting 10MB???? I was told today 13th of August that the Back Office tech is busy with my call and he will contact me with an update. well its way past home time, no email no phone call no sms. CAN I PLEASE GET AN UPDATE!?!?!?!