SM
Sebastian M

1 reviews | Active since Jun 2017

30 Oct 2018, 18:09

Vodacom fibre // pathetic servive

Vodacom service is pathetic, I have fibre for over a month now with my internet working for 10min and will stop working for 10min, after 2weeks of logging the query I called in everyday for an update with no solution and after 2weeks apparently I was left with the demo account at installation and not changed therefore every installation done with the same demo account mine would not work for that time, i left various messages for managers to call me and up until now I didn't receive a single call from any manager at Vodacom. I spoke to a team leader Surika Booysen who cut the call on me, I also held on for another manager who was busy with another client only to find out after 1hr he left for the day, I left numerous messages and they apparently sent numerous emails every time I left a message but still not 1 manager has contacted me. The problem was sorted for a few days and now I come home to no internet yet again

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Replies (1)
Vodacom
Vodacom's reply31 Oct 2018, 07:38
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team