Vodacom fibre pathetic service

So I decided to switch to the so called best network in the country. **** decision. Vodacom promised me that I will be connected once I install the new router. Never happened. After requesting to migrate as of 1 Aug 2022 during early July 2022 I have been receiving the worst service ever. My internet was cut off by my previous ISP Afrihost on 1 Aug. And 5 days later after no internet and various calls to Vodacom I have been told the migration will be 29 August 2022. How the actual f#@$. Afrihost says line was released. Vodacom says Octotel said activation will be 29 August. Attempts to get the Vodacom operator assisting to make it immediately falls on deaf ears. Operator from Vodacom says call again and maybe another Operator will help you. How the hell do you have such **** nowadays??? I cannot work and my kids cannot do school from home. It is exams. Data goes like nothing. This is totally unacceptable and the worst experience ever. Do not migrate rather stay with your current ISP