Vodacom Fibre pathetic service

I have been with Vodacom for over 15 years and never had i had problems until i jointed their fibre team. They invoiced me for a double payment for October 2020. I logged a call on 18/10 and NO ONE called me back or even tried to resolve the service request i logged. They then debited my account with double payment. 04/11 I called again and finally spoke to someone which they obviously promised someone will call me to resolve. Till date 10/11 no one has called me (which i expected will happen - they never stick to their promises). We then noted that they also have a double charge on my account for November 2020. I further received a service order cancellation e-mail stating that i requested them to cancel my account for 01/12. I am so sorry i joined their fibre team.