Vodacom fibre pathetic service

Pathetic service my home was broken into last year October they stole the router for my fibre and we replaced it and then they restored my service I moved in April this year and did a relocation and since then my fibre doesn't work properly at. I call all the time and they say they logging tickets because the router is off line but then they close the ticket and don't do anything on their side. Too quick to debit your account but it's been 4 months and I cannot get help to sort this out and not even one TV can be on the network tv. The people that work there are absolutely lazy they say they called the client and it's sorted when they dont even call or fix the problem.