Vodacom Fibre _ PATHETIC SERVICE

Item: Vodacom
Rating: 1
Author: Dineo R

The Vodacom Fibre Service has been pathetic. I have called several times initially requesting them to relocate my router to a more central position in the house, till this day nothing! I ended up buying an extender. Additional Costs to me which will never be reimbursed.

On Monday, 11/01/2021 I called Vodacom telling them that I'm experiencing connectivity issues and after proving beyond a reasonable doubt that my account is not owing, and needless to say, its Thursday and there has been no call back, no Techncian assigned to my case, NOTHING!!

I'm appalled, service is pathetic, no sense or urgency, call centre agents aren't helpful they sont even follow up with clients!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Jan 2021, 11:37

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Jan 2021, 11:37

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Dineo R's updateReviewer Update

15 Jan 2021, 16:36

Today is day 5 without connectivity and I'm being told Jason Duko is yet to assign the case to a Technician.

I am now forced to resolve the problem on my own accord by paying someone external to come and fix the router so that I can be back online.

Dineo R's update15 Jan 2021, 16:36

Reviewer Update