Vodacom Fibre pathetic service

In Nov 2019 I started making enquiries with various sp regarding Internet fibre installations. I was contacted by Vodacom to ask if I was interested. A consultant with the name Umar made an appointment for 2/12/2019 at 10h30. He took all my details and submitted the application. Later the same day I received emails with ref no s*** confirming that my vetting had been sucessful and a confirmation letter was sent advising that Frogfoot would be contacting me to do the installation. On 8/12/2019 I sent Umar an sms advising that I had not heard anything. he advised that since I had been approved it take 10-12 working days and I should be contacted within the week. On 31/12/2019 I sent another sms to Umar advising i had still not been contacted. On 7/1/2020 I sent Umar another sms to advise that he had captured my contact details incorrectly and I also advised the call center. I have still not heard a word and I am now wondering if this is a ****/hoax to allow unknown people into your house and supply your personal info expecting a service from a corporate company. Maybe i should have stayed with one of he other sp and would had fibre installed by now. This is really pathetic service from the consultant and call center