JL
Jaco L
1 reviews | Active since Oct 2020
20 Oct 2020, 12:31
Vodacom Fibre Pathetic service
Pathetic service, I have relocated to within 10km of my prior address on 27 August I caaled Vodacom Fibre to inform them of the situation whereby I was advised that I had to wait 30 days which I was not happy with but had to wait it is now 20 October and after numerous calls to Vodacom still nothing has happened. I am expected to pay a for a service which I have not received. I have been promised by various consultants that they or the manager will call me back from 1 October onwards and still nothing.... Totally and utterly pathetic. I also would want a refund of al the days I was unable to use your service as this is unacceptable
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Replies (3)
Vodacom's replyOfficial
20 Oct 2020, 14:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Oct 2020, 14:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JL
Jaco L's updateReviewer Update
19 Nov 2020, 15:10Dear Vodacom
After receiving 2 missed calls while on another, no one ever called me back again I once again called Vodacom Fibre and spoke to a Manager he promised to return my call and never did. It is now 2 months and 19 days without internet that I paid for. I therefor has called cancellations as it seems you can't deliver what you promise
Fedup
Mr. HJ Lubbe
After receiving 2 missed calls while on another, no one ever called me back again I once again called Vodacom Fibre and spoke to a Manager he promised to return my call and never did. It is now 2 months and 19 days without internet that I paid for. I therefor has called cancellations as it seems you can't deliver what you promise
Fedup
Mr. HJ Lubbe
JL
Jaco L's update19 Nov 2020, 15:10
Reviewer Update
Dear Vodacom
After receiving 2 missed calls while on another, no one ever called me back again I once again called Vodacom Fibre and spoke to a Manager he promised to return my call and never did. It is now 2 months and 19 days without internet that I paid for. I therefor has called cancellations as it seems you can't deliver what you promise
Fedup
Mr. HJ Lubbe
After receiving 2 missed calls while on another, no one ever called me back again I once again called Vodacom Fibre and spoke to a Manager he promised to return my call and never did. It is now 2 months and 19 days without internet that I paid for. I therefor has called cancellations as it seems you can't deliver what you promise
Fedup
Mr. HJ Lubbe
JL
Jaco L's updateReviewer Update
19 Nov 2020, 15:32Dear Vodacom
I would also like to have feedback regarding when I will receive my credits for debit orders taken for no service delivered
Fedup
HJ Lubbe
I would also like to have feedback regarding when I will receive my credits for debit orders taken for no service delivered
Fedup
HJ Lubbe
JL
Jaco L's update19 Nov 2020, 15:32
Reviewer Update
Dear Vodacom
I would also like to have feedback regarding when I will receive my credits for debit orders taken for no service delivered
Fedup
HJ Lubbe
I would also like to have feedback regarding when I will receive my credits for debit orders taken for no service delivered
Fedup
HJ Lubbe