LM
Luvo M
1 reviews | Active since Apr 2021
13 Jul 2022, 19:48
Vodacom Fibre Pathetic Service
In May 2022 I put in notice to have my Vodacom fibre line relocated, effective 01/07/2022. Today is the 13/07/2022 and my fibre service is still down. Everyone of their agents keeps "escalating" the matter and nothing changes. I work from home and this is a major inconvenience. On top of that, their call centre agents don't even seem to care, or at least they don't sound it. One of them even had a chuckle when I was trying to explain the inconvenience all this is causing me.
There's better fibre ISPs out there. Do yourself a big favour and stay away from Vodacom's pathetic service.
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Replies (2)
Vodacom's replyOfficial
14 Jul 2022, 12:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jul 2022, 12:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LM
Luvo M's updateReviewer Update
16 Jul 2022, 08:59Today is the 16th of July and I still don't have my fibre service up. I regret the day I opted to go with your fibre service. I've had better experience with other fibre ISPs. I shall be advising any and everybody who cares to listen against taking Vodacom's fibre service. The service is absolutely pathetic. **********!!.
LM
Luvo M's update16 Jul 2022, 08:59
Reviewer Update
Today is the 16th of July and I still don't have my fibre service up. I regret the day I opted to go with your fibre service. I've had better experience with other fibre ISPs. I shall be advising any and everybody who cares to listen against taking Vodacom's fibre service. The service is absolutely pathetic. **********!!.