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Ishaan W

1 reviews | Active since May 2015

18 Nov 2022, 18:16

VODACOM FIBRE PATHETIC SERVICE

We signed up for Fibre on 30/09/2022 at the Vodacom Store in Westwood Mall, Durban. We received the LTE sim, ****le and router on 3 October 2022, we waited until 1 November and then contacted vodacom fibre and spoke to Sabelo Mbi who requested POA which was sent through and he confirmed receipt. He was supposed to open a ticket and let us know when things will be sorted out...no response, we contacted him on 15 November and he was supposed to follow up...we subsequently phoned vodacom fibre again...we spoke to Ofentse Ntsane who said no ticket was logged and she subsequently made one...SR***88, we again were contacted by Vodacom via email for POA on 17/11/2022 and this was sent on today. This is pathetic service to say the least and I would like to know after waiting more than 6 weeks what the process is going forward

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Replies (3)
Vodacom
Vodacom's reply19 Nov 2022, 11:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
IW
Ishaan W's update25 Nov 2022, 15:04
Reviewer Update
It's been 4 days now and I'm not sure how long Vodacom takes to investigate? Should we rather cancel this service and move to another service provider...Vodacom is really pathetic to say the least its been 2 months now and all we receive is these generic answers and false promises and yet there is no failure to debit us for a service that was meant to be a temporary measure
IW
Ishaan W's update06 Dec 2022, 22:24
Reviewer Update
I'm at my wits ends with the level of service we have received from Vodacom, its been more than 2 months now and nobody provides feedback even though this is promised we are still using LTE which is slow and goes down quite alot...ig Vodacom really doesn't care as long as they are debiting your account