CB
Charl B
1 reviews | Active since Nov 2015
10 Sept 2021, 18:34
Vodacom Fibre Pathetic Service
Hi Vodacom Fibre,
I have tried contacting your customer care number, as suggested, but after being on the telephone for the last hour and speaking to three different people my query has not yet been resolved.
I have tried to activate my Vodacom Fibre since 20 August 2021 and on 10 September I still have no internet!!! Your service is pathetic and none of your service consultants are able to assist. They purely log a ticket or send an email which is clearly not resolving the problem.
Is this the level of service one can expect of you or is there actually someone that can deliver service?
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
11 Sept 2021, 15:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Sept 2021, 15:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
