Vodacom Fibre- PATHETIC SERVICE

Service delivery at Vodacom is non existent. I app**** for Fibre in May 2021, Fibre went live in my area in October 2021. I thought it would be activated automatically as my sisters was. I waited the 72hours as adviced by the technician who completed my installation. 72 hours gone and still no Internet service, waited a couple more days and still nothing. By 28 October I managed to find out that Metrofibre did not receive an activation order from VODACOM. I thought it was as simple as giving VODACOM a call and requesting activation. Boy was I wrong. I've been calling every day, multiple times a day, since the 28 th of October. Today is the 8th of November. The query has been escalated sky high, Every. Single. Agent. You. Speak. To. Escalates the request to the Fibre Escalations Team and the Resolutions Team. The Resolutions Team calls after hours and we all know nothing will happen after 4p.m. Every agent promises to call you with feed back, I'm still waiting for at least 30 calls from all the agents I've spoken to. I do not recommend VODACOM to anybody. DO NOT WASTE YOUR TIME OR YOUR MONEY, because they cannot do something as simple as activating fibre connection. One would swear I've asked them to move mountains. I am at my wits end with the atrocious service I've received. Now I'm in a catch 22, I would love to cancel and use another ISP, but if it takes them so long just to activate imagine how long it would take them to cancel and that would hold up the new ISP from installing.