MB
Michelle B
1 reviews | Active since Jul 2021
10 Jun 2025, 11:31
Vodacom Fibre Pathetic Service
I have a fibre line with vodacom. Ever since me reinstallation, my line is now working. I have made several phone calls to their call centre with promises that a technician will come out to resolve the issue. I have been dealing with this since 16 May 2025. Almost a month later, the issue has not been resolved and i am paying for a service that I cannot use. DONT EVER GET FIBRE WITH VODACOM!!!! Worst service provider out there!!!!!!!!!!!
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Replies (2)
Vodacom's replyOfficial
10 Jun 2025, 11:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jun 2025, 11:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MB
Michelle B's updateReviewer Update
11 Jun 2025, 14:40I can assure you that this is not a phishing ****. Following my review yesterday, I was contacted by Fergie from Vodacom's hellopeter team who assured me that my complaint will be attended to and that he will call be back by yesterday afternoon or today to advise me on the way forward. However, I have still not been contacted. A true testament of how useless they are!!!!!!
MB
Michelle B's update11 Jun 2025, 14:40
Reviewer Update
I can assure you that this is not a phishing ****. Following my review yesterday, I was contacted by Fergie from Vodacom's hellopeter team who assured me that my complaint will be attended to and that he will call be back by yesterday afternoon or today to advise me on the way forward. However, I have still not been contacted. A true testament of how useless they are!!!!!!