AB
Anthony B

1 reviews | Active since Sept 2018

13 Sept 2018, 16:08

VODACOM FIBRE PATHETIC SERVICE!!!

Vodacom Fibre department worst EVER!!!!! We subscribed to a fibre network which went well HOWEVER now that I want to ad a service, I get ignored and sent from pillar to post! I logged a call on the 29 of August 2017, to date 13/09/2018 I am still waiting for some sort of feedback from anyone at Vodacom Fibre! That is after 20 calls from my side since the 29/08/2018!!! Pathetic to say the least!!

0
Replies (4)
Vodacom
Vodacom's reply13 Sept 2018, 16:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

AB
Anthony B's update13 Sept 2018, 16:38
Reviewer Update
Lets see if your Fibre department actually calls me!
AB
Anthony B's update14 Sept 2018, 11:03
Reviewer Update
And as expected... one call from Vodackm Customer care and then Vodacom nothing from Vodacom Fibre!!!!!
Vodacom
Vodacom's reply14 Sept 2018, 16:42
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)