SG
Simone G
1 reviews | Active since Nov 2017
27 Sept 2020, 14:30
Vodacom Fibre - Pathetic service!
Extremely frustrated with Vodacom Fibre!! Have sent in my relocation form as we have moved houses and 3 weeks later I still haven't heard from anyone! I have called them over 10 times, spoken to so many consultants and no one can seem to give me feedback, no one calls me back, I've requested for the manager to call me back and nothing! Not happy at all. I've told them I'm going to cancel my fibre then if no one comes back to me and they don't seem bothered. Extremely unimpressed and I highly recommend you get your fibre elseware.. isn't worth it with Vodacom!
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Replies (2)
Vodacom's replyOfficial
27 Sept 2020, 17:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Sept 2020, 17:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SG
Simone G's updateReviewer Update
05 Oct 2020, 14:16Still extremely frustrated, a consultant did contact me however via email, no call, no apology... nothing. All they sent was the options for my new fibre and that is the last I have heard from them on the 29 September 2020. I have sent 3 mails since then, no response. No one has told me when they are coming, if they are coming.. nothing! I have had no fibre now for almost 3 weeks and I have still been charged for it. I will definitely not be recommending or supporting Vodacom again!
SG
Simone G's update05 Oct 2020, 14:16
Reviewer Update
Still extremely frustrated, a consultant did contact me however via email, no call, no apology... nothing. All they sent was the options for my new fibre and that is the last I have heard from them on the 29 September 2020. I have sent 3 mails since then, no response. No one has told me when they are coming, if they are coming.. nothing! I have had no fibre now for almost 3 weeks and I have still been charged for it. I will definitely not be recommending or supporting Vodacom again!