BM
Brenda M
1 reviews | Active since Jun 2010
08 Nov 2021, 13:37
Vodacom Fibre - Pathetic service!!!!!
Logged an issue on my Vodacom Fibre on 01 November. Everyday I get told they still working on it and unable to give me an ETA. This is absolutely ridiculous. I need a senior manager to call me and give me an update, otherwise Vodacom needs to come out and take out their line as it clearly is not working. Everyday I get told its with the technicians with no other feedback.
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Replies (3)
Vodacom's replyOfficial
08 Nov 2021, 14:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Nov 2021, 14:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BM
Brenda M's updateReviewer Update
08 Nov 2021, 16:39Good day,
This is the same response that I have been getting since last week. This is actually not even a reply. I want to know when my issues will be resolved. When will a technician come out to come and see what is wrong and fix it. All Vodacom keeps telling me everyday is that my query is in hand but that is all it is. No ETA, no feedback on what exactly my issue is, why it is taking so long to resolve. I am tired of hearing my query is in hand. CAN SOMEBODY PLEASE TELL ME WHAT IS THE PROBLEM!!!!
This is the same response that I have been getting since last week. This is actually not even a reply. I want to know when my issues will be resolved. When will a technician come out to come and see what is wrong and fix it. All Vodacom keeps telling me everyday is that my query is in hand but that is all it is. No ETA, no feedback on what exactly my issue is, why it is taking so long to resolve. I am tired of hearing my query is in hand. CAN SOMEBODY PLEASE TELL ME WHAT IS THE PROBLEM!!!!
BM
Brenda M's update08 Nov 2021, 16:39
Reviewer Update
Good day,
This is the same response that I have been getting since last week. This is actually not even a reply. I want to know when my issues will be resolved. When will a technician come out to come and see what is wrong and fix it. All Vodacom keeps telling me everyday is that my query is in hand but that is all it is. No ETA, no feedback on what exactly my issue is, why it is taking so long to resolve. I am tired of hearing my query is in hand. CAN SOMEBODY PLEASE TELL ME WHAT IS THE PROBLEM!!!!
This is the same response that I have been getting since last week. This is actually not even a reply. I want to know when my issues will be resolved. When will a technician come out to come and see what is wrong and fix it. All Vodacom keeps telling me everyday is that my query is in hand but that is all it is. No ETA, no feedback on what exactly my issue is, why it is taking so long to resolve. I am tired of hearing my query is in hand. CAN SOMEBODY PLEASE TELL ME WHAT IS THE PROBLEM!!!!
BM
Brenda M's updateReviewer Update
10 Nov 2021, 16:06I am still waiting for a response to my issue logged on 01 November. What is the way forward. Is this customer service? Vodacom cannot even give me a courtesy call to check whether my issue has been resolved.
BM
Brenda M's update10 Nov 2021, 16:06
Reviewer Update
I am still waiting for a response to my issue logged on 01 November. What is the way forward. Is this customer service? Vodacom cannot even give me a courtesy call to check whether my issue has been resolved.