VODACOM FIBRE PATHETIC RELOCATION AND AFTER CARE CUSTOMER SERVICE

To whom it may concern:

RE:FORMAL COMPLAINT VODACOM FIBRE LINE

I have the following serious complaints on my Vodacom fibre line and account.

- I’m being billed monthly and I have not had access to fibre from last year April 2020 to date - Relocation has been requested more than 4 times from old office at 13 Boundary Road to 82 Vorster Road Glenanda, 14 months later I have been given excuses and silly reasons to resubmit and resend paperwork - My account Is now in arrears and I have been handed over for a service I’m not receiving and fibre I don’t have access to and there is possible listing as i wont pay for a service not received - I have escalated and follow up numerous times about relocation and billing and my matter falls on deaf ears. I would like to CEO and COO of Vodacom and the head of Fibre to contact me and explain themselves and formally apologise for the lack of service and professionalism I have been encountering from Vodacom Fibre in 2020 and 2021. This is pathetic to say the least, a simple relocation of no more than 1kilometre can cause havoc and confusion for such a large well organized and resourced company.

Being such a large reputable company such silly gaps and inconsistencies ARE NOT ACCEPTABLE. Mu business and home rely on this fibre line and I have had to opt for alternative expensive solutions to keep my business and operations afloat.

At this point I doubt anyone will respond to my email as I am just a number and billing line item to VODACOM and all that its worth, this is the worst service I have ever received from any organization. I hope this email reaches the highest level and I have a very strong feeling that Vodacom Fibre department has numerous complaints about relocations and unsatisfied customers.

Bongani Mahlori ***